Refund & Shipping Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To view our full return policy click here
Ivy & Oliver offers Free Ground Shipping on all orders $39 or more in the U.S.
All orders placed Monday through Friday will ship out within 1 business day. All orders placed over the weekend will ship out on the following Monday.
Delivery time for orders is calculated based on processing time plus shipping time:
- Orders $39 or More: Free Standard Ground Shipping
- Orders Less than $39: $7.99 Standard Ground Shipping
- 2-Day Shipping (Arrives in 2 to 3 Business Days): $14.99
- Standard Overnight (Arrives in 1 to 2 Business Days): $29.99